EnactOn provides business solutions to the affiliate industry with software development and SaaS service. We re currently serving 40+ countries with 200+ customers.
EnactOn places customers as our absolute foremost priority. We want our customers to not only experience the best customer success in the industry but also to encounter the best customer experience they ve ever had. You ll help customers unlock their potential and raise the bar of serving customers in the affiliate software industry.
We are looking to hire a customer success executive (CSE) from a software/IT background. As a CSE you are expected to provide technical support, demo, feature training to customers with the goal to keep customers satisfied during the project and after-sales. This role involves creating detailed technical documentation, product tour videos for YouTube, recording quick loom videos, handling support tickets on CRM and email,, etc.
Key Responsibilities
- Creating a sustainable relationship with customers who have already purchased software with extraordinary proactive support.
- Identify initiatives to maintain and manage customer expectations and satisfaction, as well as encourage product utilization and growth.
- Lead training for customers, explaining our software or SaaS platform features/functionality and answering their business or technical questions.
- Participate in the assessment of the quality effectiveness of customer interactions.
- Build, grow, and expand client relationships at all levels and across various functional areas of the organization.
- Hold product demonstrations for customers.
- Handle and resolve customer requests and complaints.
- Manage the projects with internal developers by collaborating actively with clients.
- Have a handover session with client for quickly understand product and get started with their configuration to go live.
- Mediate between clients and the organization.
- Articulate insights from our customers to our product
📌 Customer Success Executive (Surat)
🏢 EnactOn
📍 Surat
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