The Senior Process Associate (SPA) - Cash Application is responsible for ensuring accurate and timely application of customer payments across various payment channels. The role requires strong analytical skills, customer focus, and the ability to work with high volumes while maintaining accuracy and compliance with internal controls.
Responsibilities
- Cash Posting Allocation Process and post customer payments (ACH, wire transfers, checks, credit cards) in ERP systems
- Accurately apply payments to customer invoices based on remittance details
- Research and resolve unapplied/unidentified cash on a timely basis
- Maintain and monitor customer account reconciliations
- Remittance Query Management
- Review remittance advice from multiple sources (emails, portals, bank statements)
- Coordinate with customers, AR teams, and internal stakeholders to clarify payment discrepancies
- Reporting Compliance
- Support daily/weekly/monthly cash application reporting as required
- Ensure adherence to internal controls (SOX, audit compliance)
- Assist in month-end closing activities including reconciliations and variance explanations
- Process Improvement
- Identify process gaps and propose enhancements for accuracy and efficiency
- Participate in process standardization and automation initiatives
- Support onboarding and training of new team members if require
Key Competencies
- Attention to detail
- Customer service orientation
- Time management
- Team collaboration
- Process discipline
- Adaptability
Qualifications
- Bachelor s degree in Commerce, Finance, Accounting, or related field
- 3+ years of experience in AR - Cash Application in a shared services environment
- Strong understanding of O2C/AR processes
- Proficiency in MS Office
- Robust analytical, problem-solving, and communication skills
- Ability to manage high-volume transactions with accuracy
- Proficient in handling calls and escalations with On-shore and Branches
- Flexible to work in shifts if requir