We're Hiring | Process Trainer (International BPO)

Location: Mohali (Work from Office)
Shift: US Shift (Night Shift)
Working Days: 6 Days a Week

Are you passionate about developing talent and driving performance? Join our growing team as a Process Trainer and play a key role in shaping high-performing customer service and sales professionals in an International BPO workplace.

What You'll Do:

Conduct new hire induction and process training
Deliver product, process, communication, and soft skills training
Design training materials, assessments, and certification modules
Identify knowledge gaps and conduct refresher sessions
Monitor trainee performance during training and nesting
Collaborate with Operations and Quality teams to improve performance
Maintain training records and ensure process compliance
Support process transitions and continuous learning initiatives

What We're Looking For:





Graduate in any discipline
25 years of experience as a Process Trainer in an International BPO
Experience in Voice, Sales, Customer Support, or Customer Success processes preferred
Excellent communication, presentation, and facilitation skills
Good understanding of KPIs, Quality, and operational metrics
Proficiency in MS Excel and PowerPoint
Exposure to US processes and night shifts is an added advantage

Why Join Us?

Competitive salary package
Career growth opportunities
Dynamic and collaborative work environment
Learning & development-focused culture

Interested candidates can share their resume at:[email protected]

Apply now and become a part of our growing team!

📌 Hiring For Process Trainer (Sahibzada Ajit Singh Nagar)
🏢 Lytegen
📍 Sahibzada Ajit Singh Nagar