You are ultimately responsible for driving client retention and growth through identifying strategic upselling and cross-selling opportunities that benefit our clients in Australia.

Key responsibilities include:

- Build and maintain trusted client relationships, understanding their BPM strategy, challenges, and team structure.
- Lead software demonstrations and lead POVs in collaboration with a Customer Success Manager, to drive adoption and client success.
- Identify upsell, cross-sell, and expansion opportunities, supporting renewals and business growth with compelling business cases.
- Collaborate with Marketing to develop customer success stories, case studies, and community engagement initiatives.
- Monitor and analyse client software and services usage
- Develop and implement strategies to maximize ROI.
- Collaborate with Customer Success Managers to maintain client account health
- Maintain CRM and documentation of client interactions

What Were Looking For:

- Minimum of 15 years corporate work experience




- Minimum of 10 years experience in:
- the Business/Digital Transformation industry
- spotting product/service expansion opportunities
- positioning products and services to clients
- customer retention
- Experience working as an Account Manager serving Western markets
- Exposure to Business Process Management/Operational excellence
- Excellent English writing and speaking skills with a neutral accent

Hours & Location:

- Remote role (work from home)
- Monday to Friday
- Working hours: 4:30 am 1:30 pm IST

Why Join Us:

- Multinational exposure in the technology sector.
- Excellent salary and achievable, rewarding commission structure
- Established markets, customers, team and sales processes
- Varied and impactful role with direct visibility to leadership.
- Collaborative, supportive team workplace.
- Work from home.

📌 Senior Enterprise Account Manager / Senior Key Account Manager (India)
🏢 Prime Bpm Europe
📍 India