Job Title: Tier 2 Customer Support Associate (BPO)Job Description: We are hiring for a Tier 2 Customer Support Associate role to provide high-quality customer support through calls, emails, and chat. The candidate will be responsible for resolving customer issues, handling recruitment-related queries, guiding users on self-service portals, and ensuring SLA and quality compliance. Key Responsibilities: Handle inbound/outbound calls, emails, and chat support Resolve customer queries and provide Tier 2 support Assist candidates with recruitment-related concerns (freshers & rehires)Guide users on portals and system navigation Follow escalation procedures for unresolved cases Maintain accurate documentation and system updates Ensure SLA adherence, quality standards, and GDPR compliance Required Skills:



Strong communication (verbal & written)Good problem-solving and customer handling skills Basic technical aptitude and MS Office knowledge Experience with ticketing tools like Service Now is preferred Ability to work in a fast-paced environment Eligibility: Freshers and experienced candidates can apply International BPO experience preferred Shift & Work Mode: US Shift Rotational work week (Mon–Fri / Tue–Sat / Wed–Sun)Work mode as per business requirement (WFO/Hybrid)Mandatory Requirements: Flexible to work in US shifts Comfortable with rotational week-offs Valuable attendance and punctuality

📌 Customer Support Associate (Bengaluru)
🏢 BCforward
📍 Bengaluru