Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

The Role:
The CX Operational Delivery Lead drives operational efficiency across Logitech’s global CX operations by focusing on vendor management and championing performance excellence initiatives. Based in India, this role will lead vendor oversight while driving systematic improvements to ensure quality, scalability, and alignment with organizational CX goals.

You’ll play a vital role, managing CX vendors with a keen focus on delivering best-in-class customer service and acting as an ambassador for improving process and performance standards across the CX organization.

Your Contribution:
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech.

In this role, you will:
- Lead and oversee the operations of a key CX vendor(s), ensuring that service delivery meets performance standards and business goals.
- Evaluate and manage vendor KPIs,



performance agreements, and operational issue resolution to ensure smooth and consistent delivery of customer care services.
- Continuously collaborate with vendors to streamline processes, remove bottlenecks, and ensure alignment with Logitech’s customer-focused methodologies.
- Prepare and execute periodic reviews, calibrations, and other performance assessments to identify areas for improvement and drive results.
- Serve as the main point of contact for vendor partnerships, ensuring day-to-day operational efficiency.
- Develop and implement global CX performance optimization standards based on findings and best practices established in operations.
- Partner with Logitech’s global and regional CX teams to identify operational inefficiencies or gaps and implement systemic solutions to raise quality and consistency.
- Create and roll out performance dashboards, setting a global standard for

📌 CX Delivery Site Lead (Chennai)
🏢 Logitech
📍 Chennai