We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic. com. Job Details:
Job Summary: The Senior ServiceNow Business Analyst will play a key role in bridging business needs with ServiceNow platform capabilities. This role focuses on understanding business requirements, driving process improvements, and delivering functional solutions within the ServiceNow ecosystem.
The individual will partner closely with business stakeholders, product owners, and technical teams to design, implement, and optimize ServiceNow solutions aligned with organizational goals. This position operates in a fast-paced, dynamic setting and requires strong stakeholder management, analytical thinking, and problem-solving skills.
Essential Job Duties and Responsibilities:
- Lead requirements gathering sessions with business stakeholders to understand and document ServiceNow-related needs
- Translate business requirements into functional specifications, user stories,
and acceptance criteria
- Serve as a ServiceNow functional SME, providing guidance on platform capabilities and best practices
- Perform gap analysis and recommend optimal solutions leveraging ServiceNow modules
- Work with Cubic internal stakeholders to plan and execute ServiceNow onboarding tasks for Cubics Customer programs, ensuring consistency of process and technology adoption
- Collaborate with developers and technical teams to ensure accurate implementation of requirements
- Support configuration discussions and validate solutions to meet business expectations
- Drive process improvements across ITSM, ITOM, HRSD, and other ServiceNow modules
- Facilitate workshops, demos, and user training sessions to support adoption
- Define and execute UAT plans, ensuring business sign-off before production release
- Support audit activities related to Incident, Request, Change, and Asset management processes
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