About the Role

We are hiring an experienced Tour Operations Executive to build high-quality travel packages and ensure seamless execution across destinations. You will own the full operations cycle itinerary design, costing, vendor management, SOP creation, and real-time coordination during trips.

Key Responsibilities

Itinerary & Package Creation
- Design and cost travel itineraries across domestic and international destinations
- Prepare detailed package budgets covering accommodation, transport, activities, and flights

Vendor Management
- Identify, negotiate, and onboard hotels, transport operators, activity providers, and local guides
- Maintain strong vendor relationships to ensure reliable pricing, availability, and service quality
- Coordinate with vendors via phone/email before and during trips
- Handle last-minute changes, confirmations, and operational adjustments

Trip Execution & Issue Resolution
- Act as the remote operations point-of-contact during trips
- Resolve delays, vendor issues, and customer concerns by coordinating with partners




- Ensure smooth execution from booking to trip completion

Process & SOP Development
- Draft and maintain SOPs for itinerary execution
- Build contingency plans for weather disruptions, vendor no-shows, and operational changes
- Continuously refine processes based on traveller feedback and performance metrics

Internal Coordination
- Work closely with the sales and operations team for seamless handoff from booking to execution
- Maintain accurate records and operational data in CRM tools (Zoho preferred)

What Were Looking For
- 2-4 years of experience in travel operations, itinerary planning, DMCs, or tour coordination
- Solid command of English (spoken & written); additional languages are a plus
- Solid knowledge of Indian destinations, hospitality vendors, and transport logistics
- Confident negotiator with professional communication skills
- Strong budgeting and costing capability
- Degree/diploma in Travel & T

📌 Tour Operations Executive (Bengaluru)
🏢 Scarlz Moments
📍 Bengaluru