Business Analysis Support Specialist Goa, India | Full-Time

This position provides dedicated documentation, organization, and artifact production support to the Business Systems Analysis function. Working under the direction of the BSA Lead, this role owns the structured outputs that keep projects moving meeting minutes, sprint presentation decks, JIRA ticket maintenance, user-facing documentation, and process diagrams. The role operates with increasing independence on defined deliverables while receiving guidance on priorities and scope from senior BSAs. This is an entry-level position that does not require prior experience in business analysis; success depends on precision, clear writing, and a solid instinct for organizing information. The position reports to the BSA Lead / Product Operations.

Responsibilities:
- Draft and distribute structured meeting minutes after client and internal meetings, capturing decisions, open items, owners, and next steps in a format that requires no follow-up to interpret
- Prepare sprint presentation decks using provided content and templates,



ensuring visual consistency and readiness for BSA review before team walkthroughs
- Create and maintain process flow diagrams, hierarchy charts, and visual aids that translate complex logic into formats developers and QA can act on without additional explanation
- Write and update user guides and feature summaries for new functionality, written for non-technical readers but accurate enough for technical audiences
- Maintain JIRA tickets by updating acceptance criteria, adding clarification comments, linking related items, and flagging tickets where requirements have drifted from their documented state
- Tag and identify tickets with UI/UX impact based on requirement content, ensuring design reviews are triggered at the appropriate time without BSA prompting
- Review QA test scenarios for completeness, confirming that scenarios map to documented requirements and flagging gaps before testing

📌 Business Analysis Support Specialist (Panaji)
🏢 Creative Capsule
📍 Panaji