Sat Kartar Life Ltd. is an established organization with operations across India.
- 2200+ employees
- 40+ branches across India
- Healthcare facility: Sat Kartar Sanjeevan Hospital
About the Role
We are looking for a Customer Support Executive to manage customer communication related to healthcare services. The role includes handling customer queries, sharing general service information, coordinating appointments, and maintaining follow-ups through phone and other communication channels.
Position Details
- Job Title: Customer Support Executive
- Location: Shadipur, Delhi
- Job Type: Full-time
- Working Days: 6 days per week
- Week-Off: Rotational
- Salary: ₹15,000 – ₹20,000 per month
Key Responsibilities
- Handle inbound and outbound customer calls.
- Respond to customer queries in a qualified and courteous manner.
- Share general information about available healthcare services.
- Follow up with customers regarding their service-related queries and requests.
- Coordinate appointment requests with the concerned team.
- Maintain accurate customer details and communication records.
- Update call and follow-up information in the relevant system.
- Coordinate with internal teams to resolve customer requests.
- Ensure clear and timely communication with customers.
- Attend work-related activities at the company's healthcare facility when required.
Eligibility
- Minimum 6 months of experience in telecalling or customer support.
- Experience in healthcare or customer service will be an advantage.
- Good verbal communication skills.
- Professional and customer-focused approach.
- Ability to understand and respond to customer queries effectively.
- Basic computer knowledge.
- Comfortable working in a 6-day work schedule with a rotational week-off.
- Willingness to attend work-related activities at the company's healthcare facility when required.
What We Offer
- Fixed monthly salary of ₹15,000 – ₹20,