*Company Description Antern Technologies is a product and engineering services company with over a decade of experience building scalable digital platforms and enterprise solutions. The organization specializes in AI-driven products and custom technology solutions that help clients modernize systems, improve efficiency, and drive measurable business outcomes.*

Role Description
We are seeking a
Part-Time Technical Interviewer with 20+ years of experience as Director for Contact Center Technology
. The ideal candidate will be responsible for conducting technical interviews for below mentioned Job description, assessing candidates' proficiency, architectural thinking, and capabilities, and providing structured interview feedback to support hiring decisions. This is a part time, remote role.

Job Description:
The Director, Contact Center Technology will lead the strategy, roadmap, delivery, and ongoing evolution of the enterprise contact center and telephony technology ecosystem. This leader will own the full Contact Center as a Service platform landscape,



including NICE CXone / CX1 or future-state alternatives, voice infrastructure, routing, IVR, workforce technology integrations, reporting enablement, automation capabilities, and related customer and employee experience technologies.

This role is accountable for ensuring the contact center technology platform is reliable, scalable, secure, cost-effective, and aligned to business needs. The Director will partner closely with operations, customer experience, product, compliance, enterprise architecture, infrastructure, security, data, and vendor partners to deliver a modern, resilient, and business-enabling contact center technology capability. The ideal candidate is a hands-on strategic leader with deep CCaaS experience, strong telephony knowledge, excellent business partnership skills, and a proven ability to build and lead high-performing technology teams. This person should be comfortable operating at both the exe

📌 Director for Contact Center Technology (Bengaluru)
🏢 Antern Technologies
📍 Bengaluru