Job Description: Logistics Manager – D2C Operations

Department: Supply Chain & Operations

Location: Bangalore (On-site)

Employment Type: Full-Time

About Us

The Wellness Shop is a quick-growing D2C Beauty & Wellness brand looking for a
Logistics Manager to lead end-to-end logistics operations, including warehousing, order fulfilment, last-mile delivery, reverse logistics, and 3PL management
. The ideal candidate will ensure seamless customer deliveries while optimizing logistics costs and operational efficiency as we scale.

Key Responsibilities

Order Fulfilment & Last-Mile Delivery
- Oversee daily order processing to ensure SLA adherence (on-time dispatch and delivery)
- Manage relationships with courier partners, 3PLs, and quick-commerce delivery partners; negotiate rates and SLAs
- Monitor delivery performance metrics (NDR, RTO, TAT, delivery success rate) and drive continuous improvement
- Coordinate with marketplaces (Amazon, Nykaa, Flipkart) for FBA/FBF and marketplace-specific logistics requirements

Reverse Logistics & Returns




- Design and manage an efficient returns/exchange process, minimizing RTO (Return to Origin) and RVP (Reverse Pickup) losses
- Ensure damaged/expired product handling complies with quality and safety standards

Vendor & 3PL Management
- Identify, onboard, and manage relationships with logistics partners, packaging vendors, and fulfilment centers
- Negotiate contracts, freight rates, and service-level agreements to optimize cost per shipment

Compliance & Quality
- Ensure compliance with regulatory requirements applicable to beauty/health/cosmetic product storage, handling, and transport (e.g., batch tracking, expiry management, labelling norms)
- Maintain documentation for statutory/audit requirements (GST e-way bills, customs for imports if applicable)

Data, Reporting & Cost Optimization
- Track key logistics KPIs: cost per order, delivery TAT, RTO %, damage %, inventory accuracy
- Use data to forecast demand, plan capacity, and

📌 Logistics Manager –C (Bengaluru)
🏢 The Wellness Shop
📍 Bengaluru