This position is based at Pune, India office in Hybrid manner

Responsibilities

· Design and implement Salesforce Marketing Cloud solutions across multiple projects.

· Collaborate & assist in defining solution architecture, technical standards, and best practices for Marketing Cloud implementations.

· Collaborate with business stakeholders and technical teams to translate requirements into scalable solutions.

· Develop, maintain & support integrations between Marketing Cloud and enterprise systems (e.g., Salesforce CRM, Snowflake).

· Provide technical expertise and support during complex development initiatives and solving complex issues / critical incidents affecting business.

· Mentor and develop team members, fostering a culture of continuous learning and innovation.

· Perform root cause analysis and implement preventive measures for recurring issues.

· Ensure adherence to security, compliance, and performance standards.

· Communicate effectively with project & support teams and stakeholders on technical progress and risks.





· Help manage SLAs and KPIs for support operations and provide regular reporting to stakeholders.

· Drive adoption of Marketing Cloud capabilities and promote user enablement through technical guidance and best practices.

Requirements

Qualifications

· Bachelor’s degree in Computer Science, Information Technology, or related field.

· 7+ years of experience in Salesforce ecosystem with at least 3 years in Marketing Cloud.

· Robust hands-on experience with Marketing Cloud Studios & Builders, most importantly Email Studio, Content Builder, Journey Builder and Automation Studio, and ideally Cloud Pages and Mobile Studio.

· Expertise in Mobile Studio, including SMS/MMS configuration, short code, keyword management, mobile opt-in/opt-out flows, and Push Notifications for mobile app engagement.

· Proficient in Web Studio, managing landing pages, microsites, and form capture experiences using CloudPages, Smart Capture forms, AMPscript

📌 Salesforce Marketing Cloud (Pune)
🏢 Diligente Technologies
📍 Pune