We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic. com. Job Details:
Job Summary: The Principal ServiceNow Engineer deals with all aspects of CTS ServiceNow environment, including configuration, development, administration, and support. This position plays a lead role in the development of strategies for optimal use of ServiceNow within CTS. The Engineer must be able to work in a highly changing and rapid-paced environment, interfacing directly with internal customers and management. This position typically works under general supervision and direction. Incumbents of this position will regularly exercise discretionary and substantial decision-making authority.
Essential Job Duties and Responsibilities:
- Take a lead role in supporting ServiceNow and implementing ServiceNow solutions within CTS.
- Serve as a ServiceNow Subject Matter Expert (SME) and provide technical guidance to other Team members.
- Implement innovative ServiceNow solutions in ServiceNow as assigned.
- Integrate ServiceNow with other/legacy systems at CTS.
- Participate in the design and recommendations of overall system functionality.
- Configure and maintain the system ensuring consistency according to established governance.
- Collaborate with and support internal customers in the configuration and development of ServiceNow to support CTS business requirements.
- Assess user skill gaps and determine user training needs, develop and deliver ServiceNow user training.
- Collaborates with other team members to define and execute quality assurance measures, including detailed test plans.
- Participate in audit activities related to the Incident, Request, and Asset management processes
- Participate in an on-call rota to provide out-of-hours support.
- Comply with Cubic s Quality Management System.
- Comply with Cubic Occupational Health, Safety, and Environment policies an
📌 Principal ServiceNow Engineer (Hyderabad)
🏢 Cubic Transportation
📍 Hyderabad
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