Job Summary

QRR-4661 - Support Consultant - Measurement (Hybrid Work Model)

Locations: Pune; Bangalore

Model of Work: Hybrid
Responsibilities
- Responsible for managing a backlog of customer issues, including the tickets life cycle, which includes issue triage, documenting software defects, testing, offering resolution guidance and ensuring a positive customer experience by delivering on SLA timelines.
- Collaborate effectively with global cross-functional teams, including products, engineering, etc. to resolve customer issues.
- Responsible for taking resolved customer issues and curating them into a knowledge base system
- Ability to set achievable goals and deadlines and maintain a commitment to achieving goals in the face of obstacles and frustrations
- Responsible for providing both periodic after-hours support for critical issues and participating in a formal on-call rotation
- And other duties as assigned.
Core Competencies
- Strong problem-solving skills and an ability to critically analyze complex issues and situations to resolve them promptly and professionally.




- Ability to deliver excellent customer service by taking initiative, demonstrating effective written and verbal communication, and having a solid sense of urgency in achieving positive outcomes.
- Ability to work effectively with internal and external stakeholders to resolve problems. Skilled in active listening, empathy, and conflict resolution, fostering a collaborative and positive work environment.
- Enthusiastic commitment to supporting team members, continuous learning, personal and professional growth
What to Bring
- Candidates must possess a bachelors degree or above. Preferred candidates usually have degrees in areas like Accounting, Computer Science, Engineering, or similar fields.
- A minimum of 1 year of experience in providing software solution support is required for this position
- Excellent written and verbal communication skills in English
- Candidates must possess a foundatio

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