Job description
We are looking for a Problem Manager with 5 to 8 years of experience in Problem Management and in IT service management.
Requirements:
- Acting role to identify and resolve underlying issues in IT services.
- Robust experience with problem management tools and techniques.
- Experience with major incident management.
- Leading problem investigation and root cause analysis.
- Developing and maintaining the known error database.
- Coordinate with incident management teams to identify recurring issue.
- Creating and maintaining problem management documentation.
- Implementing proactive problem identification method.
- Monitoring and reporting on problem management metric.
- Driving problem resolution and service improvement initiatives.
- Minimum ITIL v4 Foundation certification.
📌 Problem Manager (Secunderabad)
🏢 HTC Global Services (India) Private
📍 Secunderabad
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