Responsibilities
Communication
- Displays understanding of the client's needs to deliver high satisfaction levels in terms of quality and timeliness, share feedback with the wider team and escalate any concerns to the relevant stakeholders
- Acts as the primary client contact for the localisation project delivery, structuring regular status and communications with clients and internal stakeholders, defining scope and approach, setting and managing expectations and deliverables, and troubleshooting issues as they arise and, if required, escalating to their manager

Collaboration
- Partners with Client Service, Production and Finance to ensure a smooth process, proper resource allocation and a superior end result
- Demonstrates strong collaboration skills with internal teams and key external partners to ensure quality and adherence to production guidelines for key deliverables

Process
- Manages small-to-medium projects independently, from initiation through to completion (briefing to billing)




- Works with cross-functional teams in a fast-paced agency setting
- Takes responsibility for the quality of the transcreation and Language services delivered to the client
- Updates glossaries and maintains Translation Memories to capture client feedback/preferences for future reference
- Working with Talent Management, provides constructive feedback to freelance linguists at the end of each project to drive continuous improvement
- Manages client objectives, budget, expectations, deliverables, and timelines and communicates changes/directions to team members
- Keeps projects on track through clear task lists, timing schedules and trackers
- Participates actively and can knowledgably articulate status internally or during client interactions
- Identifies improvements to existing workflow and processes
- Identifies potential project risks and develops contingency plans and if needed, escalates to Senior Transcreation

📌 Transcreation Account Manager (Chennai)
🏢 Hogarth World Wide
📍 Chennai