- Graduate with 3+ years of Product Technical support experience
- Preferred Background - B.SC. IT, BE, BCA, MR, MSC IT, etc.
- Server administration certification - RHEL
- Knowledge of MySQL/Oracle Linux is must.
- Understanding of Java/PHP/C would be added advantage.
- Understanding related to Fintech Domain

Technical Expertise
- Experience of Windows Server Administration, Monitoring and troubleshooting tools.
- Working hands on experience on Linux.
- Working hands on experience on Database its troubleshooting
- Experience in scripting
- Excellent problem-solving skills with a desire to take on responsibility
- Have very valuable troubleshooting and analytical skills, System performance tuning.
- Participate in root cause analysis if needed.
- Maintain and update network diagrams and Service provider information.
- Preferably experience in network management, monitoring and troubleshooting tools.
- Good document and technical skills.
- Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences




- Familiarity with backup and recovery software and methodologies.
- Additional experience in Fintech domain is an added advantage.

General Expertise
- Exhibit a high level of individual initiative / effectively lead a team Continually seeks opportunities to increase customer satisfaction and increase client relationships.
- Build s a knowledge base of each client s business, organization, and objectives.
- Manages day to day client interaction, communicate effectively with clients to identify
- needs.
- Create, or participate in the creation of Support / Solution documentation or UAT testing for Customization deliverables.
- Work with the client and / or all stake holders to ensure changes are understood and approved.
- Ensure solution designed meet s internal and client expectations with respect to quality, delivery timelines and strategy.
- If needed, create customized reporting for the client or t

📌 Technical Support Engineer (Ahmedabad)
🏢 Bankai Infotech
📍 Ahmedabad