Role Responsibilities:
- Address and resolve customer issues via inbound/outbound calls
- Provide transparent, effective solutions in both voice and non-voice formats
- Maintain high standards of customer satisfaction
- Ensure compliance with process and communication protocols
Key Deliverables:
- Handle queries with documented accuracy
- Adapt to rotational shifts across 5 working days
- Deliver quality service in blended support channels
- Contribute to customer retention and support metrics