Key Responsibilities (Job Description):
- Application Monitoring:
- It involves monitoring the performance and availability of web and mobile applications and report if any issues observed directly route to relevant stakeholders (Internal and External).
- Sanity Check:
- This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities.
- Effective Communication:
- Proactive and prompt communication with clients to resolve their queries quickly and accurately.
- Escalation Process:
- Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure.
- Working Effectively timely alert:
- All the failures captured by automation should be analysed and raised to respective stake holders in timely manner.
- Task Management:
- Job demands productive task management with good Analytical, Logical Reasoning Skills with Smart and quick thinking.