Put yourself at the heart of the Barclays A career in banking operations puts you at the very centre of our business strategy By putting customers at the heart of everything we do we re putting our whole business behind our Customer facing teams As the face of our brand especially in an increasingly digital world you ll play a vital role in our customers financial lives Here your voice is heard and you ll have the support and opportunities to thrive See your commute Embark on a transformative journey as an Assistant Manager Chat ops at Barclays where you ll play a pivotal role in shaping the future To thrive in this role you ll need some previous experience in Advanced excel and data analysis experience is a must Positive team handling experience Excellent communication Data driven approach to design implement reports Develop strategies Implement Changes You may be assessed on key essential skills relevant for success in role such as risk and controls business acumen strategic thinking and digital and technology as well as job-specific technical skills This role is based out of Pune Purpose of the role To lead and develop a highly engaged team pioneering an omni channel experience to achieve consistently excellent customer outcomes Build and maintain your team s capability to deliver excellent customer outcomes through identifying understanding and meeting customer needs both internally and externally using available tools and enablers to grow business performance Accountabilities Customer service to create excellent customer satisfaction and positively influence NPS Net Promoter Scores act as an ambassador for Barclays externally and internally creating connections and growth for customers Identification and maintenance of active performance management standards across the team communicating to and inspiring colleagues to be commercially minded achieve goals and expectations measure them frequently and honestly to ensure personal growth and support early identification

📌 Asst Manager Chat Operations (Pune)
🏢 Barclays
📍 Pune