Skill required Omnichannel - Service Desk Voice Support Designation Customer Contact Comms Associate - Voice Qualifications Any Graduation Years of Experience 1 to 3yrs About Accenture Accenture is a global qualified services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do o Provide high quality Tier 1 Customer Support service to Customers with complete focus on 100 issue resolution and 100 customer satisfaction o Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails chats o Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams o Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities Authorities o Receive inbound Calls Emails Chats and ensure that cases and interactions are logged correctly in the ticketing tool o Walk customers Provide navigational support on self service portal o Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines o Place outbound calls to customers when required in line with Client Company guidelines o Work productively whilst maintaining exceptional call data quality standards in line with targets o Contribute to the team through open and regular communication with peers supervisors o Adhere to all company or departmental policies and