Role Title AVP Enterprise Complaints Governance Leader L11 Company Overview Synchrony NYSE SYF is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites Our experience expertise and scale encompass a broad spectrum of industries including digital health and wellness retail telecommunications home auto outdoors pet and more We have recently been ranked 2 among India s Best Companies to Work for by Great Place to Work We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies ranked 3 among Top Rated Companies for Women and Top-Rated Financial Services Companies Synchrony celebrates 52 women talent We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being We provide career advancement and upskilling opportunities focusing on Advancing Diverse Talent to take up leadership roles Organizational Overview As part of the Enterprise Complaints Program team at Synchrony you will lead and support enablement of process control strategies to enhance the complaint product and customer experience This role will report directly to the VP Enterprise Complaint Governance Leader Role Summary The AVP Enterprise Complaint Governance leader will be a member of the Complaint Governance Leadership team They will use their knowledge and expertise to manage a team of exempt professionals ensuring exceptional execution of preventative and detective controls and quality standards and adherence to service level agreements in a risk-based control workplace The leader will report to the VP Enterprise Complaints Governance Leader serving as a key driver in the oversight and ongoing transformation of the control landscape across t