The Worldwide Operations Security (WWOS) Global Security Operations Center (GSOC) is Amazon’s 24/7 centralized command center supporting Worldwide Amazon Stores. The GSOC manages critical incidents impacting life safety, operational continuity, and brand reputation by connecting sites with the appropriate subject matter experts and coordinating end-to-end incident response. We accomplish this by creating policy and implementation guidelines; training leadership and staff; using technology to eliminate subjectivity, complexity, and variation; identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance.
The Security Operations Manager, Global Security Operations Center (GSOC) will provides critical support and timely notification to global partners regarding incidents that have impacted, or have the potential to impact, Life Safety, Operations, and/or the Amazon Brand. They will assist in managerial ownership of their shift and be responsible for ensuring performance SLAs are met,
that responses are appropriate according to policies and procedures, and for developing and engaging a highly performant staff. The Security Operations Manager must also deal effectively with ambiguity and make response-related decisions sometimes with incomplete information in the best interest of Amazon.
The successful candidate must have a proven record of effective leadership capabilities and demonstrate elevated judgment while operating under pressure. They must possess the ability to operate autonomously, use discretion when dealing with sensitive and critical information, and apply sound business principles to identify barriers and initiate actions to resolve. The candidate should possess a proven record of working across multiple organizations to resolve escalations where the problem and solutions, as well as risk strategy, may not be well defined.
The GSOC is a 24/7/365 operation, and this position will require shift work, including night and