About VOIS VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value for customers by delivering intelligent solutions through Talent Technology Transformation As the largest shared services organisation in the global telco industry with 30 000 FTE our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group local markets and partner markets to simplify and drive growth With our strategic partner Accenture we work alongside our Vodafone customers other Telco and tech companies to drive transformation meet the challenges of our industry and ensure we stay relevant and resilient This partnership is a unique industry-first model which brings together the best of in-house and 3rd party capability We work with customers across 28 countries from 10 VOIS locations Albania Egypt Hungary India Romania Spain Turkey UK Germany Ireland and with a network of teams in Czech Republic Italy Greece and Portugal VOIS BeUnrivalled CreateTheFuture About VOIS India In 2009 VOIS started operating in India and now has established global delivery centres in Pune Bangalore and Ahmedabad With more than 14 500 employees VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology Networks Business Intelligence and Analytics Digital Business Solutions Robotics AI Commercial Operations Consumer Business Intelligent Operations Finance Operations Supply Chain Operations and HR Operations and more What will you do Build recent virtual instances of firewalls Work with customers to obtain firewall rules Collaborate with internal teams to complete customer onboarding Complete firewall provisioning within SLA Proactively monitor firewalls using monitoring tools and address alerts Handle customer-initiated incidents and escalate cases to Level 2 with a triage within SLA Analyze and impleme