It s more than a job When you work in Freight Logistics and Operations at Kuehne Nagel you play a key role in optimising processes and ensuring that inventory and shipments move efficiently But that is not all Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries from wind turbines to semiconductors At Kuehne Nagel our contribution counts in more ways than we imagine You will be joining our Customer Care Team to add your leadership expertise skills to the delivery of customer excellence You will be responsible for leading directing optimizing your customer care location team CCL to continuously provide customer excellence sustainable growth across your scope of responsibility How you create impact You will do this by working with a variety of internal external stakeholders while focusing on the following key objectives To deliver reinforce our CCL core competencies To conduct regular conversations with all direct reports to discuss ensure traction on delivering performance development goals To ensure the best-in-class customer onboarding relationship management To focus on continuous improvement of processes controls ensuring complete correct customer contact data service data changes in our systems including customer reporting for SME customers To conduct daily weekly stand-up meetings with your team to identify resolve business issues To focus on continuous improvement of processes controls including customer complaint management service recovery aiming for a consistent delivery fulfilling the customer promise To anchor the usage improvements of CCL core systems To drive customer adoption of our eco-system What we would like you to bring 3-5 years experience in sea logistics or customer care Proven team leadership or supervisory experience Robust knowledge of sea logistics operations and processes Ability to coach and develop team members Skilled in customer onboarding and relationship management Proficient