About the Role A System Administrator Engineer is responsible for the day-to-day operations maintenance and troubleshooting of IT systems and infrastructure We offer a variety of tasks in expanding and improving our solution from deployment to end-user support and management of operational challenges As part of a strong team you will contribute to Hapag-Lloyd s critical core systems and make a real difference Key Responsibilities Tasks Windows System Administration Manage maintain and optimize Windows client environments 10 11 Perform patch management configuration and security hardening of systems Troubleshoot complex OS-level issues performance bottlenecks and service failures Asset Inventory Management Maintain accurate and up-to-date IT asset inventory records procurement assignment movement retirement Utilize Excel-based tools and macros for tracking and reporting asset movement Implement and manage RFID device systems including setup monitoring and integration with asset tracking software Technical Support Issue Resolution Provide first and second-level support for hardware software network and system-related issues Diagnose and resolve desktop laptop printer and mobile device problems Manage support tickets using ITSM tools Jira ServiceNow ensuring SLA compliance Deliver both remote and on-site support depending on issue criticality Reporting Documentation Generate compliance audit and inventory reports using Excel PowerShell and Azure tools Create and maintain SOPs system diagrams and asset logs Track SLA metrics and follow ITIL processes for IT service delivery User Onboarding Offboarding Coordinate with HR and teams to deliver smooth IT onboarding Conduct IT induction training for current users on systems and IT policies Collect and deprovision IT assets disable accounts and revoke access during offboarding Preventive Maintenance Monitoring Perform regular system health checks AV conferencing devices server room Identify recurring issues and recommend proactiv

📌 It System Admin (Chennai)
🏢 Hapag Lloyd
📍 Chennai