Your ideas can drive the future of corporate travel Join BCD and challenge the status quo Bring your passion and energy to our growing team We re hiring Senior Travel Associate Full Time NCR- India As a Senior Travel Associate you will Be the first person in the market and really a pioneer You must be highly resourceful self-sustained individual who can work well with minimum supervision and be comfortable working at the BCD or client office and be able to manage face to face conversations including managing some highly senior level executives This position performs at an expert senior level and demonstrates an extensive knowledge and understanding and of all areas in the travel industry Responsible for accurately and efficiently handling incoming requests via multiple channels i e phone email etc and providing proactive travel consultation Book reservations for air travel hotel and car rentals with accuracy Handle Travel arrangements with complete confidentiality and offering high touch services Arrange innovative and creative special services as requested by the client Solve problems on the spot using various tools and expert communication skills Own problems throughout the lifecycle of issue and be available to respond as necessary Able to make independent decisions under difficult situations Must be able to work in a self-directed workplace as well as be a team player Maintains and seeks expansion of current knowledge and have a growth mindset Achieve individual and contractual service level goals related to telephone quality and productivity Maintain client profiles ensuring specials requests and reward program information are included such as frequent flyer driver hotel stay Ensure optimum customer service through effective use of phone systems and positive telephone service techniques and email etiquettes Know and properly use airline terminology codes fare basis airline rules and tariffs resource guides and industry contacts Remain informed of all airline

📌 Travel Consultant Iii (Delhi)
🏢 BCD Travel
📍 Delhi