At Rockstar Games we create world-class entertainment experiences Become part of a team working on some of the most rewarding large-scale creative projects to be found in any entertainment medium - all within an inclusive highly-motivated workplace where you can learn and collaborate with some of the most talented people in the industry Rockstar is on the lookout for an ambitious and proactive Manager Operations Process Excellence who is passionate about designing and implementing operational processes and workflows establishing process governance and driving continuous improvement across our global customer experience operations This is a full-time in-office position based in Rockstar s large game development studio in Bangalore India WHAT WE DO The Rockstar Games Customer Experience Team focuses on improving the relationship between our games and our players with the goal of delivering continuous support experience We contribute to the brand by helping to improve the overall player experience We lead global support operations across multiple languages channels and locations RESPONSIBILITIES Lead our Process Operations area to build govern and improve global support processes for outstanding player experience Develop implement and optimize end-to-end support processes and workflows for efficiency service quality and player experience Build and maintain process documentation workflows decision trees blocking issue paths Standard operating procedures for consistent execution across global teams and Business Process Outsourcing partners Establish process governance frameworks including change management documentation standards and version control for scalable growth Identify automation opportunities and partner with Technology Operations and Product teams to implement Artificial intelligence powered tools and workflow automation Build escalation flows routing strategies and service processes with defined Service Level Agreements ownership structures and performance

📌 Manager, Operations (Bengaluru)
🏢 ROCKSTAR GAMES
📍 Bengaluru