Position Overview The Quality Assurance Specialist for Back Office assists in the provision of consistent quality auditing services through the monitoring of the back office workforce This position represents communicates and maintains the standards of quality assurance in all aspects and serves as a third-person arbiter of transaction monitoring performance For back office services the Quality Assurance Specialist will conduct QA evaluation and analysis and publish the Quality metric performance of the projects regularly Primary Responsibilities Quality Assurance Specialist must demonstrates complete familiarity with all aspects of quality of data entry including performance professionalism ethical standards policies guidelines and procedures Quality Assurance Specialist should monitors data entry performance working with supervisors to implement improvement plans Should prepares quality reports by collecting analyzing and summarizing information and trends Quality Assurance specialist must prepares and conducts audit work in accordance with acceptable audit standards and plans A minimum productivity requirement is defined as being between 2 and 3 QA Evaluation forms completed per hour on average or as expected for the process from time to time Quality Assurance specialist should be able to handle Internal and external audit QAS should maintains all records of QA activities to include QA identified issues Quality Assurance specialist Quality Analyst should have knowledge to handle rebuttal process Maintains effective working relationships with members of training quality and various levels of management Quality Assurance Specialist must be collaborates with Training team to direct QA issues to appropriate existing channels for investigation and resolution Quality Assurance Specialist Quality Analyst should continuously updates job knowledge by studying trends developments in interpreter performance standards and quality assurance in general Quality Assurance specia

📌 Quality Assurance Specialist (Chennai)
🏢 DATAMARK
📍 Chennai