Req ID 339709 NTT DATA strives to hire exceptional creative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Salesforce Service Cloud AWS Technical Lead to join our team in Hyderabad Telangana IN-TG India IN e are seeking an experienced Technical Lead with expertise in Salesforce Service Cloud AWS and Voice CTI platforms Amazon Connect Genesys The ideal candidate will lead solution design oversee technical delivery and ensure successful implementation of cloud-based contact center solutions integrated with Salesforce Service Cloud This role combines hands-on architecture technical leadership and stakeholder management Key Responsibilities Service Cloud Lead design and implementation of Service Cloud features Case Management Omni-Channel Knowledge Base Service Console and Digital Engagement Integrate Voice CTI solutions with Salesforce for seamless agent experience screen pop click-to-dial call logging Optimize agent workflows and service automation Flows Macros Einstein Bots Voice Contact Center Amazon Connect Genesys Architect and configure Amazon Connect or Genesys Cloud for inbound outbound voice and IVR flows Integrate CTI telephony with Service Cloud Voice for real-time customer interactions Define routing skills-based assignment call recording and reporting strategies Ensure high availability scalability and resilience of contact center solutions AWS Cloud Infrastructure Design and manage AWS services Lambda S3 API Gateway DynamoDB Kinesis etc for integrations Implement real-time data exchange between Salesforce and AWS-based applications Collaborate with cloud engineers to ensure secure cost-optimized and compliant AWS deployments Leadership Governance Act as technical lead mentoring developers admins and integration specialists Conduct design code reviews and enforce Salesforce AWS best practices Collaborate with business operations an

📌 Salesforce Service Cloud + Aws Technical Lead (Hyderabad)
🏢 NTT Data
📍 Hyderabad