Supervises the functions of the department employees facilities operations and cost on a day- to-day basis Key management includes opening closing of shift in presence Cash Management includes issuing of daily floats handling cinema imprest shift banking shortage control etc Monitors and controls on an on-going basis a Quality levels of product and service b Customer satisfaction c Merchandising and marketing d Operating costs e Sanitation cleanliness and hygiene of the entire area under his purview f Ensure optimum performance in specific jobs assigned in the above areas Conducts daily briefing Sets up targets goals for the shift makes constant effort to achieve the same Check for staff grooming discipline To introduce current ways and means to minimize transaction time at box office and at the concessions Oversees the services of Cinema from box-office to concessions and cleaning to ensure highest standards and quality services at all times Conducts under the guidance of the Cinema Manager such functions as employee orientation staff training on the job performance coaching and disciplinary action if necessary to ensure appropriate staffing and productivity Establishes and maintains the record systems to include but not limited to a Spot Check file b LAM files c Activities file d File on customer comments form e Ticket register f Lost and found register g Complimentary ticket register Also includes all legal registers Ensures that displays are up-dated at all times and effectively co-ordinates with Programming Marketing for compliances Ensures compliance with all legal requirements in connection with Cinemas Maintains minimum stock levels of all items and participates in inventories on weekly basis To ensure smooth operations at all times Must be willing to Work in a team environment - with total hands on approach Make rosters on a weekly basis for box office Floors concession staff and strictly control manpower costs Manage Food and Beverage merchandising using vario

📌 Duty Manager (Patiala)
🏢 PVR Cinemas
📍 Patiala