Fictiv Exists to Enable Hardware Innovators to Build Better Products Faster Fictiv exists to help product innovators create Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv s four global manufacturing centers in India Mexico China and the U S Companies use Fictiv to access high-quality production optimize supply chain logistics and mitigate supply chain risk-ensuring they can move from prototype to full-scale manufacturing with speed and confidence To date Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace robotics automotive climate tech and more helping them innovate faster free up precious resources and drive profitable growth Impact In This Role Are you ready to shake up the world of customer service Do you thrive on making connections and finding creative solutions If you re passionate about putting customers first in a dynamic non-traditional workplace we want YOU on our team In your role as Associate Customer Project Manager - Mechanical you will support our US-based customers across multiple industries and work with manufacturing teams in various global regions Your agility service mentality and technical and communication skills will be essential in helping our customers increase the velocity and quality of their delivered products You will support program management teams and collaborate with cross-functional stakeholders to address customer needs resolve issues and facilitate solutions This position offers a unique opportunity to learn and grow through hands-on experience and professional development Work Hours- 9am-5pm US Pacific Time Mon-Fri There is a requirement to work from the office for the initial 3 months which would be the training phase before moving to a hybrid schedule 2 days home 3 days in office You will report to the Lead of Program Management What You ll Be Doing Customer Management At Fictiv you will be our custome