Put yourself at the heart of the Barclays A career in banking operations puts you at the very centre of our business strategy By putting customers at the heart of everything we do we re putting our whole business behind our Customer facing teams As the face of our brand especially in an increasingly digital world you ll play a vital role in our customers financial lives Here your voice is heard and you ll have the support and opportunities to thrive See your commute Embark on a transformative journey as a Process Advisor at Barclays where you ll play a pivotal role in shaping the future Join us in our mission to safeguard our business and our customers from financial crime risks To thrive in this role you ll need some previous experience in Experience of working in a customer facing service setting Receive inbound and outbound phone calls from customers and service their needs effectively and efficiently Ability to determine appropriate affordable solutions for customers regarding their personal financial situation Support customers by offering payment options taking payments solving problems and providing excellent service Effective communication skills You may be assessed on key essential skills relevant to succeed in role such as risk and controls change and transformation business acumen strategic thinking and digital and technology as well as job-specific technical skills This role is based out of Noida Purpose of the role To collaborate with customers and negotiate repayment arrangements on outstanding loans credit card repayments Accountabilities Provision of excellent customer service adherent to Barclays policies and procedures by responding and resolving customer requests and inquiries effectively Collaboration with internal stakeholders including the relevant risk management teams to align collection activities and comply with regulatory requirements and internal processes Collaboration across functional projects and initiatives to support the broader

📌 Process Advisor (Noida)
🏢 Barclays
📍 Noida