About the Role In this prospect as Service Management Practice Enablement Lead you will Responsible for the enablement continual improvement and ongoing tactical and strategic governance of multiple often related ITIL-based Practices Enables the Practice Owners in the successful management and execution of the service management practice to enable a better service and support experience Better position the practices lead process improvement activities and coordinate the proper use and adoption of service management processes across all service delivery areas Subject matter experts in all or many of the service management practices processes Provide technical guidance expertise on the service management technology used to enable and automate the practice Consulting and advice to the Practice Owners to help establish and develop the practice adopt methods and techniques Provides an integrated and holistic view of practices and processes and why they are important in the TR services ecosystem Ensures practice-related training and resources are provided to the practice leads Evangelize and promote the proper use of the practice representing all 4 dimensions of service management Work closely with the service management product owner to ensure product direction and improvements are carried out Enable the proper use and prioritization of an integrated continual improvement register and governance the practices Conduct process value stream mapping identify key integrations and dependencies provide process design services and process maturity assessments as well as recommendations for improvement About You You re a fit for the role of Service Management Practice Enablement Lead if your background includes Advanced knowledge of ITIL 4 frameworks particularly the Managing Professional and Strategic Leader schemes Strong verbal and written communication skills Experience with ServiceNow modules and integrations Thought leadership in service management and a mindset for cont

📌 Service Management Practice Enablement Lead (India)
🏢 Thomson Reuters
📍 India