We help the world run better At SAP we keep it simple you bring your best to us and we ll bring out the best in you We re builders touching over 20 industries and 80 of global commerce and we need your unique talents to help shape what s next The work is challenging - but it matters You ll find a place where you can be yourself prioritize your wellbeing and truly belong What s in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed What you ll build Enhanced Operations Service Specialist plays a pivotal role within the SAP ECS - Enhanced Operations Service EOS organization serving as a trusted advisor responsible for safeguarding and optimizing strategic customers investments in SAP Enterprise Cloud Services We are looking for an experienced SAP technology professional expert for the Enhanced Operations Service EOS team who should have a proven track record in SAP Basis Critical Situation Handling Project Management with a strong technical and process background A customer first mindset is a must As an Enhanced Operations Service Specialist - you are responsible for Ensuring Day to Day quality service delivery and defining tracking and achieving various ambitious service KPI and SLA s Quick responses during escalations take proactive steps to avoid escalations identifying and driving initiatives to improve the operation and stability for our customer system and Driving initiatives to standardize and simplify server operations Root Cause analysis for Service requests execution failures Repetitive failures Long running incidents Customers and systems triggering repetitive alerts and other issues - continuous improvement methodologies Analyse root-causes of the failures if known in achieving the KPIS and define a corrective action plan with well-defined mitigation steps Coordinate and orchestrate the work between the various teams with Solid collaboration with other units within and outside Enterprise Cloud Service uni

📌 It Technology Services Specialist (Bengaluru)
🏢 SAP
📍 Bengaluru