Arise is a pioneer of on-demand customer management technology and business process outsourcing Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services Built to scale Arise makes the way for a superior customer experience for innovative enterprises from startups to Fortune 500 companies Our Core Values Focus on Customers Think Big Do the Right Thing Create Connections Overview As a Systems Administrator you will play a critical role in maintaining optimizing and securing our organization s IT infrastructure Your expertise will be essential in ensuring the smooth operation of our systems enhancing security and supporting our growing workforce The ideal candidate will be comfortable working in a remote environment and adept at using a variety of online tools to diagnose and resolve technical issues Key Responsibilities Remote Configuration Setup and configure software as needed by the role of the employee Problem Analysis and Resolution Investigate and resolve complex problems with systems and software utilizing technical expertise in a remote workplace Root Cause Analysis Conduct thorough root cause analysis for recurring issues collaborating with remote teams and stakeholders Technical Guidance Offer technical guidance and support to remote team members and other departments Active Directory Management Set up and manage user accounts groups and permissions within Active Directory Implement security policies password policies and access controls Troubleshoot authentication and authorization issues RBAC Role-Based Access Control Implementation Design implement and maintain RBAC policies across various systems Collaborate with teams to define roles permissions and access levels Regularly review and update RBAC configurations Onboarding Offboarding Timely and accurate processing of employee and con

📌 Administrator, Systems (India)
🏢 Arise Virtual Solutions
📍 India