Company Description Miratech helps visionaries change the world We are a global IT services and consulting company that brings together enterprise and start-up innovation Today we support digital transformation for some of the world s largest enterprises By partnering with both large and small players we stay at the leading edge of technology remain nimble even as a global leader and create technology that helps our clients further enhance their business We are a values-driven organization and our culture of Relentless Performance has enabled over 99 of Miratech s engagements to succeed by meeting or exceeding our scope schedule and or budget objectives since our inception in 1989 Miratech has coverage across 5 continents and operates in over 25 countries around the world Miratech retains nearly 1000 full-time professionals and our annual growth rate exceeds 25 We are seeking an experienced Principal Genesys Cloud CX Consultant who will be responsible for designing implementing and supporting Genesys Cloud CX solutions for our clients The ideal candidate will have extensive experience with Genesys Cloud CX solid problem-solving abilities and the ability to work closely with clients to understand their needs and deliver tailored solutions Responsibilities Design implement and support Genesys Cloud CX solutions to meet client requirements Proficiency in Architect flows IVR scripting call routing DTMF speech and SIP VoIP fundamentals Conduct discovery sessions and create technical documentation for Genesys Cloud-related projects Customize and integrate IVRs and data sources within the Genesys Cloud platform Drive migrations from legacy environments to Genesys Cloud Configure and manage queues and skills in Genesys Cloud Provide technical expertise and support for Genesys Cloud implementations and integrations Troubleshoot and resolve issues related to Genesys Cloud configurations and integrations Collaborate with clients to gather requirements and design solutions tha