Company Description Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives To create a better experience for their customers and employees To help them grow Software is a choice that can make or break a business Create better or worse experiences Propel or throttle growth Business software has become a blocker instead of ways to get work done There s another option Freshworks With a fresh vision for how the world works At Freshworks we build uncomplicated service software that delivers exceptional customer and employee experiences Our enterprise-grade solutions are powerful yet easy to use and quick to deliver results Our people-first approach to AI eliminates friction making employees more effective and organizations more productive Over 72 000 companies including Bridgestone New Balance Nucor S P Global and Sony Music trust Freshworks customer experience CX and employee experience EX software to fuel customer loyalty and service efficiency And over 4 500 Freshworks employees make this possible all around the world Fresh vision Real impact Come build it with us About Freddy AI Freddy AI powers the next generation of CX automation and agent augmentation across Freshworks products from intelligent AI Agents chatbots Copilots and AI Insights We re building real-world AI products that blend the latest in LLMs retrieval-augmented generation RAG and Agentic systems to create tangible business outcomes The Role As a Senior Product Manager on the Freddy AI team you will take on a founder-like role responsible for the end-to-end success of our most critical AI products You will own and scale our flagship offerings Freddy AI Agents and Freddy Copilot by defining their vision driving the roadmap and delivering impactful outcomes Your mission will be to translate the power of up-to-date AI into elegant responsible and user-friendly solutions that solve real-world customer experience CX problems This is a hands-

📌 Senior Product Manager (Chennai)
🏢 FreshWorks
📍 Chennai