Hands on experience supporting Incident Problem and Change Management processes Ability to analyse service data and build maintain and enhance Power BI dashboards to support operational and management reporting Experience creating clear and professional PowerPoint presentations for IT Service Management forums service reviews and stakeholder updates Strong written and verbal communication skills with the ability to explain ITSM concepts to non-technical audiences Experience building and maintaining positive working relationships across IT and the wider business Ability to capture document and maintain process documentation and service management artefacts Familiarity with service management tools such as ServiceNow or similar ITSM platforms Basic understanding of KPIs SLAs and service performance reporting Ability to support continual service improvement initiatives through data analysis and insights Organised and detail focused with the ability to manage multiple priorities effectively Strong customer-focused mindset with an emphasis on service quality and user experience Comfortable working collaboratively within an IT team and across functional boundaries Desirable experience of working in an enterprise IT environment or service desk function Interest in process improvement automation and service maturity development Qualifications Strong foundational knowledge of IT Service Management principles with a clear desire to grow and develop a career in ITSM ITIL Foundation certified or working towards certification Willingness to learn ITSM best practices frameworks and operational governance Additional Information Our Benefits Adaptable working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program EAP NIQ may utilize artificial intelligence AI tools at various stages of the recruitment process including resume screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help stream

📌 Systems Engineer (Chennai)
🏢 Nielseniq
📍 Chennai