Join us as Specialist Customer Care Support where you will work in a team workplace for various transaction based on processing of instructions within agreed timelines by combining analysis and judgment with speed accuracy to consistently provide a high-level customer service To be successful as Specialist Customer Care Support you should have experience with Experience of working in BPO KPO Knowledge in KYC AML will be an added advantage Flexibility in hours of work and ability to work changing shifts patterns Effective communication including questioning skills Ability to work independently or as part of a team Achieving high standards and delivering results with accuracy and attention to detail MS Office Applications preferably Excel word PowerPoint Ability to comprehend given set of instructions by combining analysis and judgement and apply the same for day to day transaction processing Risk awareness Excellent analytical skills and an ability to solve issues Desirable skills Preferred Qualifications Familiarity with procedures policies products and services of a financial organisation Knowledge of related risk and audits Ability to work within deadlines customer demand You may be assessed on key critical skills relevant for success in role such as risk and controls change and transformation business acumen strategic thinking and digital and technology as well as job-specific technical skills This role will be based out of Noida Purpose of the role To support the Specialist Customer Care team by providing exceptional customer service while resolving more complex customer needs requests Accountabilities Support the provision of customer service through various communication channels including chat email and phone Support the execution of customer service requirements to resolve more complex customer needs requests and enquires Collaboration with teams across the bank to align and integrate customer care processes Identification of areas for improvement and prov

📌 Specialist Customer Care Support (Noida)
🏢 Barclays
📍 Noida