At Alstom we understand transport networks and what moves people From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry Every day 80 000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars Could you be the full-time Customer Service Officer Customer Service Leader SC-CS-11 in LOCATION we re looking for Your future role Take on a recent challenge and apply your customer service and supply chain expertise in a cutting-edge field You ll work alongside proactive and collaborative teammates You ll play a key role in improving the customer experience for Parts Repairs and Overhaul Day-to-day you ll work closely with teams across the business Business Development Sales Operations Engineering Procurement Supply Chain Quality and Finance manage end-to-end relationships with customers and ensure smooth delivery of parts and repairs from quotation to payment clearance You ll specifically take care of managing inquiries and sales orders but also oversee delivery performance and customer satisfaction We ll look to you for Managing customer relationships for Parts Repairs sales Handling requests for quotations and ensuring timely responses Coordinating with internal teams to ensure on-time deliveries Overseeing payment clearance processes Monitoring customer delivery performance Supporting demand management and materials planning All about you We value passion and attitude over experience That s why we don t expect you to have every single skill Instead we ve listed some that we think will help you succeed and grow in this role Degree in Business Administration or a comparable field Experience of at least 2 years in Customer Service or Supply Chain Knowledgeable in SAP Sales Delivery module Local language skills matching the customer portfolio Familiarity with SAP Material Mana

📌 Customer Service Leader (Kolkata)
🏢 ALSTOM
📍 Kolkata