Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society Our workplace embraces diversity and inclusion - it s a place where you can grow belong and thrive Your day at NTT DATA As a Security Managed Services Engineer L1 at NTT DATA you will step into an entry-level role focused on maintaining our clients firewall infrastructures Your main objective will be to ensure our Service Level Agreements SLAs are met with zero missed conditions You ll be front-line support handling standard and low-complexity incidents and service requests as well as contributing to project work when needed Daily you ll monitor client infrastructure and solutions quickly identifying and investigating problems and errors before or as they occur You ll provide telephonic ITSM ticket or chat support to clients ensuring productive and comprehensive resolutions of incidents and requests By scheduling maintenance activities like patching and configuration changes you contribute to a proactive approach in managing and optimizing workflows You ll follow necessary handover procedures for shift changes to ensure service continuity and update existing knowledge articles or create new ones A key part of your role will be identifying opportunities for work optimization including automation of work request fulfilment incident resolution and other process improvements You may also be involved in implementing and delivering disaster recovery functions and tests To thrive in this role you need to have Entry-level experience with troubleshooting and providing support in security network DATA centre systems or storage administration and monitoring services within a medium to large ICT organization Working knowledge of ITIL processes Skills in active listening techniques such as paraphrasing probing for further relevant information and refraining from in

📌 Ms Engineer (Chennai)
🏢 NTT Data
📍 Chennai