Role Profile Job Title Production Support Analyst - Application Monitoring Location Gurgaon India Reports to Production Support Lead Analyst For advertising About FNZ Who we are FNZ Group is an established and rapidly growing company in the financial technology sector We partner with the entire industry to make wealth management accessible to more people Today we partner with over 650 financial institutions and 12 000 wealth management firms enabling over 24 million people across all wealth segments to invest in the things they care the most about on their own terms We have over 30 offices globally with 6000 employees and growing To learn more about us and our journey check out our Role Description Short role description The application monitoring team covers request servicing application monitoring and system healthcare for our global clients We are looking for a Production Support Analyst to enable this team s success What does success look like as a Production Support Senior Analyst - Application monitoring Alert Management Monitoring Provide first and second-line support for FNZ s application monitoring and alerting systems Ensure that platform alerts are managed effectively minimizing system downtime and disruption Proactively monitor the platform identifying and addressing potential issues before they impact service Application Support Platform Maintenance Improvement Implement and manage routine platform checks to ensure system robustness and reliability Contribute to the platform maintenance process ensuring comprehensive application support practices are in place Contribute to continuous service improvement by actively driving proactive measures and system enhancements Leadership Development Mentor and guide junior team members Monitor team performance and continuously seek improvement opportunities for skills and processes Develop maintain and ensure adherence to comprehensive documentation on team activities Collaborate with internal stakeholders to ensur

📌 Production Support Analyst (Gurugram)
🏢 FNZ Group
📍 Gurugram