Strength in Trust OneTrust s mission is to enable organizations to use data and AI responsibly Our platform simplifies the collection of data with consent and preferences automates the governance of data with integrated risk management across privacy security IT tech third-party and AI risk and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation Recognized as a market pioneer and leader OneTrust boasts over 300 patents and serves more than 14 000 customers globally ranging from industry giants to small businesses As a Customer Success Engineer CSE at OneTrust you will be a key enabler of customer success by helping users overcome product-related challenges through focused high-quality Ask the Expert sessions These 1-2 hour sessions provide hands-on troubleshooting guidance and configuration support to customers across our platform Your role is to help unblock customers and empower them with the knowledge and confidence to effectively use OneTrust to meet their operational needs You will bring product expertise robust communication skills and a calm customer-first mindset to every interaction While this role is primarily reactive and tactical in nature it plays a critical role in ensuring positive customer outcomes In addition to delivering sessions CSEs contribute reusable content such as knowledgebase articles blog posts and video tutorials to support scalable enablement This position is an ideal stepping stone for those looking to grow into more strategic consultative roles within the Customer Success Architecture team Your Mission Deliver 1 1 Ask the Expert sessions with customers focused on resolving issues clarifying product behavior and answering how-to questions across one or more OneTrust solution domains Translate customer challenges into actionable guidance empowering users to