ROLE SUMMARY

We are seeking a Senior Reliability Operations Engineer to own day-to-day production operations, service continuity, operational readiness, and restoration excellence for critical production services. This role is responsible for monitoring effectiveness, incident coordination, production change execution, operational governance, runbook maturity, automation adoption, and continuous operational improvement across AWS, hybrid data centers, and customer-hosted environments.

As part of the Global Command Center (GCC), this role partners with SRE, engineering, platform, security, product, support, and business teams to ensure services are observable, supportable, resilient, and operationally mature. The role focuses on operational execution and service reliability outcomes while partnering with engineering on systemic reliability improvements.

KEY RESPONSIBILITIES

SERVICE RELIABILITY & PRODUCTION OPERATIONS

· Own operational execution for day-to-day service health, including monitoring, triage, escalation, restoration coordination, operational risk tracking,



and service continuity across cloud and hybrid environments.

· Lead operational readiness reviews for current services, releases, infrastructure changes, and production onboarding; ensure support models, runbooks, dashboards, alerts, escalation paths, rollback procedures, access, and validation checks are ready before handoff.

· Operate and tune monitoring, alerting, dashboards, and operational observability practices aligned with the Four Golden Signals; partner with SRE and engineering on telemetry and instrumentation standards.

· Track SLO attainment, SLA risk, error budget burn, operational KPIs, recurring incidents, and reliability trends; escalate service risk and recommend operational guardrails when thresholds are breached.

· Monitor service performance, infrastructure utilization, capacity, saturation, and customer-impacting degradation to proactively identify and escalate operational risk

📌 Sr. NOC Engineer (Hyderabad)
🏢 Vertafore
📍 Hyderabad