What You'll Do

Manage and expand a high-volume customer portfolio by leading renewals, reducing churn, and scaling growth through efficient, tech-touch strategies You'll report to Director of APAC Sales.

What Your Responsibilities Will Be
- Own renewals and retention: Manage the full renewal cycle including forecasting, negotiation, and order execution to achieve renewal rate, GRR (Gross Revenue Retention), and churn targets across the assigned accounts from the region.
- Proactively mitigate risk: Identify early warning signals (e.g., low usage, support trends, billing issues) and execute targeted save plays to stabilize at-risk accounts.
- Drive effective growth: Identify and close upsell and cross-sell opportunities aligned to customer outcomes.
- Deliver against revenue goals: Maintain a high-velocity pipeline and consistently meet or exceed ARR(Annual Recurring Revenue) and NRR(Net Revenue Retention) targets.
- Manage at scale: Oversee a high-volume portfolio using tech-touch strategies to drive engagement and value realization.
- Prioritize with data:



Segment accounts by health, potential, and risk; execute standardized, data-driven playbooks for each segment.
- Deliver value and build advocacy: Conduct focused check-ins and periodic business reviews, recommending clear next-best actions.
- Amplify customer voice: Capture feedback and partner with Product, Support, and Marketing to influence improvements and campaigns.
- Collaborate cross-functionally: Work closely with Customer Success, Solutions, and Marketing to ensure seamless onboarding, issue resolution, and scalable enablement.
- Maintain operational excellence: Ensure accurate CRM hygiene, forecasting, and activity tracking.

What You’ll Need To Be Successful
- Achieve or exceed renewal rate and GRR targets, with measurable NRR growth across your portfolio
- Reduce logo and revenue churn through early risk identification and effective mitigation strategies
- Increase product adoption and feature util

📌 Customer Account Manager (India)
🏢 Avalara APAC
📍 India