How you can make an impact
- In our organization for manual liquid handling solutions, you ensure that our pipettes and manual liquid handling devices perform with precision and reliability at customer sites. Your work directly supports accurate, reproducible results in laboratories and strengthens long‑term customer relationships.
- You take responsibility for the installation of manual liquid handling devices, ensuring correct setup, functional testing and a proper handover with clear user guidance.
- You respond to breakdown service requests for LH devices, diagnosing issues efficiently, performing repairs and minimizing downtime for our customers.
- You carry out pipette maintenance, repair and calibration, following defined procedures and quality standards so customers can rely on accurate volume delivery and consistent performance.
- You contribute to service revenue generation, identifying service opportunities (maintenance, calibration, repairs), preparing related documentation and supporting payment collection in line with internal processes.
- You maintain clear,



qualified customer communication, providing updates on service status, explaining findings and recommendations, and ensuring a positive service experience.
- You prepare and send service proposals and deliver customer presentations that explain our service offerings, calibration concepts and best practices for manual liquid handling.
- You work closely with the branch sales manager, aligning on customer needs, opportunities and priorities, and share market feedback with management to support product, service and strategy decisions.
- You support revenue management for your territory, contributing to forecasts, tracking service performance and identifying opportunities to grow service and calibration business.
- You take ownership of complaint management in your territory, ensuring issues are documented, followed up and resolved in a structured, customer‑oriented way.
- By meeting productivity a

📌 Apprentice - Service Engineer (Bengaluru)
🏢 Eppendorf
📍 Bengaluru