The Technical Support Engineer (TSE) is responsible for providing high-quality technical assistance to international clients through voice and chat channels. This role focuses on diagnosing and resolving technical issues while maintaining high productivity and a multi-chat environment. The ideal candidate will leverage strong communication skills and technical expertise to ensure 100% customer satisfaction in a fast-paced, 24/7 global support setting.
Responsibilities
- TSE will be responsible to provide chat and voice support to our international clients.
- Responsible for providing timely and effective resolutions to our clients on basic to complex technical support queries.
- Responsible for responding to customers in an efficient and professional manner
- Handles and resolves technical queries; identifies and escalates accordingly
- Meets expectations regarding productivity as defined by the process
- Ensures compliance with all company and departmental policies, procedures, and guidelines
- Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels
Looking For
- 1 – 3 years of experience in Technical Support / BPO industry, preferably in chat and voice process.
- Freshers with strong communication skills and willingness to learn are also encouraged to apply.
Mandatory Skills
A. Technical / Functional Skills
- Excellent communication skills in English (both spoken and written)
- Basic to advanced knowledge of computers (software)
- Working knowledge of internet and networking
- Typing speed - minimum 35 wpm with 100% accuracy
B. Soft Skills
- Customer-focused mindset with strong problem-solving skills
- Self-motivated and ability to work with minimal supervision
- Ability to remain calm and composed in high-pressure situations
Positive to Have Skills
- Experience working in global support environments
- Familiarity with CRM tools like Salesforce and ServiceNow
📌 Technical Support Engineer (Bengaluru)
🏢 BETSOL
📍 Bengaluru
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