Job Description

We're looking for a detail-oriented and motivated Assistant Manager - Housekeeping to join our agile team in Mumbai, India. In this role, you'll play a crucial part in maintaining the highest standards of cleanliness, organization, and guest satisfaction across our facility. As an Assistant Manager, you'll lead, inspire, and support a dedicated housekeeping team while ensuring seamless operations and exceptional service delivery. If you're passionate about creating pristine environments and developing team members, we'd love to hear from you!

- Supervise, train, and mentor housekeeping staff to ensure consistent adherence to cleaning standards, safety protocols, and company policies
- Conduct regular quality inspections of all areas to verify cleanliness, maintenance, and compliance with organizational standards
- Manage daily housekeeping operations, including task assignments, scheduling, and resource allocation to optimize efficiency
- Maintain accurate inventory records of cleaning supplies, equipment, and materials; coordinate procurement as needed




- Address guest concerns and complaints with empathy and professionalism, implementing corrective actions promptly
- Collaborate with other departments (front desk, maintenance, management) to ensure seamless coordination and exceptional guest experiences
- Develop and implement customized training programs to enhance staff skills, performance, and career development opportunities
- Monitor and analyze housekeeping metrics, including turnaround times and quality scores, to identify improvement opportunities
- Ensure compliance with health, safety, and environmental regulations across all housekeeping operations
- Prepare detailed reports on departmental performance, staffing, and operational challenges for management review
- Foster an inclusive, supportive team environment that encourages open communication and continuous improvement
- Respond flexibly to operational challenges and adapt strategies to meet evolving organizational needs

📌 Assistant Manager - Housekeeping (Mumbai)
🏢 SOFITEL
📍 Mumbai